Q: What products and services do you offer?

A: Although we are based in the Pacific Northwest, we also provide training, support and consulting services to clients throughout the US, and internationally. Through years of classroom as well as industry experience, we have developed customized curricula that we are now publishing as a series of books available on this web site.

Q: Do you offer training?

A: Yes. Although we are based in the Pacific Northwest, we offer custom and private classes anywhere. For more information see our list of available classes.

Q: What methods of payments do you accept?

A: We accept Visa, MasterCard, American Express, Discover and your organization's Purchase Orders. For detailed information, including important information for our international customers, please read our payment options page.

Q: Can I pay in non-US funds?

A: All prices shown are in US funds. Your credit card payment will automatically be converted to US funds. If you choose to use a purchase order, payment must made be in US funds. Please read our payment options page for information about international bank transfers.

Q: Do you ship internationally, and how much will it cost?

A: We can ship to most countries throughout the world. Select the products you want, and begin the checkout process. After you enter your shipping address, you will be see the available shipping options, and all costs and time in transit, before entering payment information, or committing to purchase.

Q: Will I receive confirmation emails?

A: When you create an account we will send a welcome email.

When you place an order we will send a confirmation email. If you do not receive either email, you may have entered your email address incorrectly, or the email may be blocked by your spam filter. To ensure that all of our email gets to you please add cadapult-software.com to your white list or “safe sender list”. For help with this on your system you may need to contact your IT department or your ISP.

Order confirmation emails are only sent when you have completed the entire checkout process. The next to last step is to revie w your entire order, then click the “confirm” button. If you logged out or closed your browser window before this crucial last step, the order process was incomplete, and the item(s) are still in your shopping cart.

Q: When will I receive my order?

A: We will make every effort to ship credit card orders received before 11:00 AM US Pacific Time the same day. Orders received after 11:00 AM will normally be shipped by the end of the next business day. If your order cannot be shipped within two business days, we will notify you.

Delivery times vary based on your chosen shipment method. Only orders shipped via UPS are trackable and have confirmed delivery dates.

Q: Will I be able to track my order?

Only orders shipped via UPS are trackable and have confirmed delivery dates.

Q: How will my Order be delivered?

A: You can select either United Parcel Service or US Postal Service Priority Mail. You will be given the choice at checkout of what shipment service you wish to use, and all costs and time in transit before entering payment information, or committing to purchase.

Q: Who can I contact for further assistance?

For additional assistance, visit our contact us page.